The City offers pre-authorized payment plans (PAP) for water and wastewater accounts.
1. Your water wastewater account must be paid in full prior to registration.
2. Complete the pre-authorized agreement form which authorizes the Corporation to automatically withdraw the applicable payment directly from your bank, trust company or credit union account.
3. A void cheque, Financial Institution Payor PAD Agreement, or Direct Deposit Form must also be attached to complete registration.
For the purpose of paying municipal water & wastewater bills and charges at the property municipally known as:
1. PER BILL PLAN Automatic debit to your bank account on the due date for the amount due (the exact dates to be determined by the Corporation). No missed due dates or late payment charges. No line ups or mailing/postage costs.
How Does This Plan Work? Your water/wastewater bill will be mailed to you every 2 months as usual. It will advise you of the date and amount to be debited to your bank account. All debits to your bank account will be on the due date printed on the bill. Keep the bill, it is your record of water consumption.
2. MONTHLY PLAN (EQUALIZED BILLING) Automatic debit to your bank account monthly (the exact dates to be determined by the Corporation). No missed due dates or late payment charges. No line ups or mailing/ postage costs. Payments are spread evenly over a full year.
How Does This Plan Work? Once you are signed up, you will receive a letter indicating the monthly dates and amounts to be debited to your bank account. The monthly amount is based on an average of your previous water consumption history and is calculated annually. To calculate the 12th month, which is the billing date of your regular summer notice, a City employee will visit to obtain the meter reading necessary to equalize your consumption for the year. You must allow the City meter reader entry to your property to read the water meter in order to continue on the monthly payment plan as equalizing cannot be calculated on an estimate. Your regularly scheduled 2 month water/wastewater bills will be mailed to you as usual, indicating actual or estimated consumption which depends on the timely return of your meter cards.
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I / We hereby authorize the Corporation of the City of St. Catharines and the financial institution designated (or any other financial institution I / we may authorize at any time) to begin deductions for regular monthly recurring payments and / or one time payments from time to time, for payment of all charges arising under my / our City of St. Catharines water account. Regular monthly payments will be withdrawn from my / our account on the date(s) specified by the Corporation (of which I / we will receive prior notice) and / or on the dates specified on the applicable water and wastewater bill.
This authority is in effect until the Corporation of the City of St. Catharines receives notification from me / us of its change / termination. This notification must be received at City Hall at least five (5) business days prior to the date of the next scheduled debit from my / our bank account. I / we may obtain a sample cancellation form, or more information on my / our right to cancel a PAD Agreement at my / our financial institution(s) or by visiting cdnpay.ca.
I / We have certain recourse rights if any debit does not comply with his agreement. I / We have the right to receive reimbursement for any pre-authorized payment that is not authorized or is not consistent with the terms of this agreement. To obtain more information on your recourse rights, contact your financial institution or visit the website cdnpay.ca.
For changes to your bank account information, please complete the PAP – water wastewater modification & cancellation form found on the City’s website a minimum of five business days prior to the due date.
To cancel your participation at any time, please complete the PAP – water wastewater modification & cancellation form found on the City’s website a minimum of five business days prior to the due date. The privilege of continuing the plan may be cancelled if two payments fail to be honoured in the calendar year and/or if meter readings are not provided as required. Upon cancellation, a penalty will be charged on any overdue balance.
Once registered PRE-AUTHORIZED will appear on your bill. Until you see PRE-AUTHORIZED, please continue to pay your bill as usual.
Personal information, as defined in the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), is collected under the authority of the Municipal Act, 2001, and in accordance with MFIPPA, for the purpose of administering online services and providing you with access to your City of St. Catharines accounts. Inquiries about the MFIPPA or the collection, use, and disclosure of this personal information may be directed to the Office of the City Clerk at clerks@stcatharines.ca or 905.688.5601, ext. 1517.
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